Service Centre

Our Service Centre is the single point of contact for all James Butcher HA residents from 8am to 8pm, Monday to Friday.

 

Phone us on 08456 066 366 Calls are charged at local rates.

 

You can write to us at Service Centre, Southern Housing Group, PO Box 643, Horsham RH12 1XJ

 

Email us service.centre@shgroup.org.uk

 

Order gas repairs by phoning Robert Heath Heating on 0800 169 2337 (8.30am to 5.30pm, Monday to Friday)

 

In an emergency, call the Service Centre during opening hours. When the Service Centre is closed, phone Homeserve on 08456 013 225.

 

For help with translations, please contact the Service Centre.

 

 

When you ring the Service Centre, you have three options:

  • press 1 to talk to the repairs team

  • press 2 to talk to the rents team

  • press 3 to talk to the tenancy team.
Repairs team
Contact the repairs team if you need to:
  • report or check the progress of a repair
  • tell us about any repair related problem.

If your query is about a gas repair, ring our gas contractor instead on 0800 169 2337.
Rents team
Contact the rents team if you need to:
  • ask about your rent payments
  • pay your rent using a credit or debit card
  • set up a direct debit to pay your rent
  • talk to us about the rent you owe
  • get advice about Housing Benefit.

Residents can also telephone 0870 243 6040 at any time of day or night to pay their rent using an automated service. This is run by Allpay and accepts credit and debit card payments. Click here to download a leaflet about ways to pay your rent.
Tenancy team
Contact the tenancy team if you need to:
  • make changes to your tenancy
  • ask about getting a move
  • talk to us about anti-social behaviour or racial harassment
  • get our permission (if you are an assured or secure tenant) to take in a lodger, make a home improvement or exchange homes with another social housing tenant
  • ask about parking permits or other local schemes
  • arrange to see your housing officer
  • make a complaint that isn't about a repair
  • find out how to get involved in our work
  • ask about any other matter to do with your home or tenancy.
Our teams will always try to answer your query on the spot. Or they will arrange for another member of staff to get in touch with you as soon as possible.
English not your first language?

We use a telephone translation service to provide interpreters in over 100 languages. To speak to someone in your own language, call the Service Centre to ask for an interpreter. We can also provide our written information in different languages on request.

 

Bengali and Turkish line

We have a special phone number for Bengali-speaking and Turkish-speaking residents. If you are Bengali or Turkish you can call the Service Centre to hear a message which explains you are about to be put through to an English-speaking Customer Service Advisor who will arrange for a Language Line translator to be on hand for a three-way conversation.

  • To access the Bengali line call 08465 120 041

  • To access the Turkish line call 08456 120 031

Both lines are available from Monday to Friday, 8am to 8pm. Calls are charged at local rates.

 
Typetalk
If you have a textphone and you want to contact us, call British Telecom's typetalk service and type in the message you want passed on to us. The typetalk operator will phone us to read out your message and can give you our response via your textphone.
What you can expect from us
We have a Service Charter which sets out our standards for delivering services to our residents. For a copy, please click here.