Getting involved

We are committed to involving residents in the design and development of our services. We have a dedicated Resident Involvement Officer who can be contacted on 08001 695 419.

Resident involvement statement

The Group's resident involvement statement sets out the strategic approach to resident involvement. A summary of the statement is available here.

James Butcher HA's resident involvement statement and impact assessment, which details the changes we have made to our services as a result of resident involvement, will appear here shortly. For more information please contact our Resident Involvement Officer.

For a copy of our resident involvement leaflet click here.

How you can get involved

James Butcher HA Board

The Board, which is responsible for overseeing the work and direction of the organisation, has two resident members. 

Main Consultative Panel

This panel consists of eight residents and a Board member. The group is consulted on key policies and services and has been involved in service reviews on anti-social behaviour, allocations and repairs.

Customer Panel

We're currently on the look out for people to get involved in our work. You could choose to help by answering surveys, taking part in local events, offering us advice in areas where you have specialist knowledge, or you could read through our survey and focus group results and tell us if you agree with the views expressed by other residents. As a member of the customer panel, we will

• send you a special newsletter to tell you about panel activities

• give you high street vouchers for joining local discussions

• help with transport and childcare costs.

We won't take up much of your time and we won't expect you to travel to meetings if you'd prefer not to. If you want to be a member of the customer panel, or want to find out more, please call our Resident Involvement Officer on 08001 695 419.

Resident Readers

We are setting up "Resident readers" who will be members of the customer panel. Members will be sent documentation such as policies, leaflets etc to provide their feedback to ensure the documents are clear and easily understood.

Surveys

We carry out surveys with residents to get their feedback on our services, such as repairs, lettings and aids and adaptations.

Service interest groups

We intend to develop a series of groups for individuals with particular skills, interests and expertise. This will be developed with residents from our customer panel, local groups and through encouraging other residents to get involved.

Focus groups

We use focus groups to get feedback on services. Events usually last between one to two hours are attended by up to a dozen people. Sometimes we target a particular group of residents who have specific views or knowledge on a particular topic. Focus groups are used during service reviews.

Residents Associations

These are local groups which come together for a specific purpose. They may or may not have a constitution, bank account or an elected committee. Formal resident associations receive an annual grant from James Butcher HA.

Community development

We undertake community development activities in target areas. We are currently key partners in a community cohesion project in Northbourne, in Farncombe, Surrey. The Northbourne Action Group has been organising social and community activities, estate clean-ups and providing support to young people to apply for funding from the Youth Opportunity Fund so that they can set up a football training project.