Our aim is to make sure that our services, policies and procedures are designed to be flexible, allow for choice, and have the support of our residents. We plan to take James Butcher HA on a journey to excellence. The publications, which you can access below, outline the improvements we intend to make.
To address the Government’s efficiency agenda in social housing and increasing competition in the marketplace, the Group has devised a value for money strategy. The strategy sets out the Group’s strategic objective to provide efficient, improving services, by making the best use of resources, adopting best practice, benchmarking performance, and promoting the Group’s progress in process improvement and procurement.
The strategy focuses on promoting a value for money culture throughout the organisation. It also provides examples of current initiatives which are improving efficiency through tighter financial planning and budgeting, the use of systems thinking and economies of scale, the centralising of key resources, and the introduction of measures to maximise income and improve asset and treasury management.
Increasing resident involvement is also seen as a key factor in meeting the efficiency agenda, ensuring that services meet residents’ needs and provide the value for money they expect.